Refund policy

14-Day Satisfaction Guarantee

We take pride in our organic herbal products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, you can return it within 60 days of receipt for a full refund or exchanges.

Eligibility for Returns

To be eligible for a return, your herbal product must be accompanied by the receipt or proof of purchase

Non-Returnable Items

We cannot accept returns on:
- Custom herbal blends
- Gift cards

How to Initiate a Return

1. Contact our customer service team at ritualhw.com to request a return authorization.
2. Include your order number and reason for return.

Refunds

Your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Exchanges

If you wish to exchange an item for a different herbal product, please contact our customer service team to discuss options and initiate the exchange process at ritualhw@gmail.com.

Quality Guarantee

If you receive a product that doesn't meet our high standards for organic herbal quality, please contact us immediately. 

Questions About Our Herbal Products?

If you have any questions about our return policy or our organic herbal products, please don't hesitate to contact our customer service team at ritualhw@gmail.com We're here to ensure you have the best experience with our natural remedies.

We reserve the right to modify this policy at any time. By making a purchase on our website, you agree to the terms of this return policy.

Remember, while our herbal products are made with care using high-quality organic ingredients, they are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before starting any new herbal regimen.