1. How do I become a wholesale customer?
To apply for a wholesale account, complete our wholesale application form. Once submitted, we will review your information and notify you once your account is approved.

2. How do I access wholesale pricing?
After your account is approved, simply log in to your account on our website. Wholesale pricing will automatically be displayed—no special codes or steps required.

3. Is there a minimum order requirement?
Yes, we require a minimum order amount for all wholesale purchases. This helps us maintain efficient production and pricing. Minimum order requirements are listed on the product pages.

4. Do you offer bulk discounts?
Our wholesale pricing is already discounted for bulk purchasing. If you are placing a very large order, feel free to contact us to discuss additional pricing options.

5. How long does order processing take?
Processing times may vary depending on order size and demand, but most wholesale orders are processed within seven days. You will receive tracking information once your order ships.

6. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.

7. Can I return or exchange wholesale items?
Due to the nature of wholesale orders, all sales are typically final. However, if there is an issue with your order, please contact us and we will work with you to resolve it.

8. Do you offer custom or private label options?
No

9. Can I resell your products online or in-store?
Yes, approved wholesale customers are welcome to resell our products in their stores or online platforms, in accordance with our brand guidelines. Items must be priced at or below our current retail pricing, unless prior approval is obtained.

10. Who do I contact for support?
If you have any questions about your wholesale account or orders, please contact us at owlsongfarms@gmail.com, and we’ll be happy to assist you.